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Oracle EBS Application Support Consultant (L2)

  • Remote, Latin America

Oracle EBS Application Support Consultant (L2) is responsible for providing advanced functional support for Oracle E-Business Suite (EBS) applications and resolving complex application and business process issues. The role involves conducting in-depth analysis, identifying root causes, implementing solutions, and managing escalated support tickets in accordance with established SLAs. The consultant collaborates with business departments and other support team members to resolve complex issues, support testing activities, and ensure the stability and continuous improvement of Oracle EBS applications. The ideal candidate has strong Oracle EBS functional expertise, a solid understanding of application architecture and cross-module business processes, and excellent analytical and problem-solving skills.

RESPONSIBILITIES:
Communication

  • Communicate directly with End-User, when needed, to investigate functional and technical issues, clarify business requirements, and provide regular updates on tickets status and resolution progress.
KPIs & Reporting
  • Identify recurring issue patterns and drive root-cause analysis or process improvement initiatives
  • Maintain and evolve the team knowledge base based on ticket trends and lessons learned
Hands-On Support
  • Actively handle, investigate, and resolve L2/L1 support tickets related to Oracle EBS applications.
  • Assist with the preparation, submission, and follow-up of Oracle Service Requests (SRs) when required, including gathering relevant information, documenting issues, and coordinating with Oracle Support until resolution.

WHAT YOU HAVE:
  • 5+ years of experience supporting Oracle EBS R12
  • Deep functional knowledge of Oracle EBS Finance modules (AP, AR, GL, CM, FA, iExpenses, iSupplier Portal), Oracle Projects, and AME.
  • Demonstrate a good understanding of Oracle ERP architecture, application structure, and core business process
  • Strong end user-facing communication skills — written and verbal, with the ability to translate technical issues for business audiences
  • Hands-on experience with SQL for data investigation and ticket resolution support
  • Experience with Oracle BI Publisher, including creating, modifying, and troubleshooting reports.
  • Familiarity with Oracle APEX applications from a functional/support perspective
Education
  • Bachelor's degree in Computer Science, Economics, Information Systems, or a related field — or equivalent experience

AP Perks:
  • Most cutting-edge technologies
  • Opportunity to work with people who are at the top of their field
  • Great culture and environment
  • Competitive remuneration package. We reward excellence
  • Referral bonus
  • Career growth
  • Collaborative learning environment
  • Mentorship programs
  • Professional training

About Authority Partners:
Authority Partners is a leading and global IT services company with over 28 years of experience, serving clients within the financial, healthcare, insurance, mortgage and technology sectors among many others. We are committed to building relationships with IT professionals who are dedicated, collaborative, and eager to learn and grow with us. We specialize in placement for long-term contract and permanent opportunities and helping our consultants achieve their career success.

Authority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.