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Apply to Oracle EBS Application Support Consultant (L1)
Oracle EBS Application Support Consultant (L1) is responsible for providing day-to-day first-level functional support for Oracle E-Business Suite (EBS) applications. The role involves handling incoming support tickets, performing initial troubleshooting, assisting end users, and ensuring that issues are properly documented, prioritized, and resolved or escalated to the appropriate support team. The consultant works closely with business departments and other support team members to maintain smooth ERP operations and ensure timely resolution of support requests. The ideal candidate has a good understanding of Oracle EBS architecture, application functionality, and business processes, along with strong analytical and communication skills.
RESPONSIBILITIES:
Communication
WHAT YOU HAVE:
AP Perks:
About Authority Partners:
Authority Partners is a leading and global IT services company with over 28 years of experience, serving clients within the financial, healthcare, insurance, mortgage and technology sectors among many others. We are committed to building relationships with IT professionals who are dedicated, collaborative, and eager to learn and grow with us. We specialize in placement for long-term contract and permanent opportunities and helping our consultants achieve their career success.
Authority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.
RESPONSIBILITIES:
Communication
- Communicate directly with End-User, when needed, to investigate functional and technical issues, clarify business requirements, and provide regular updates on tickets status and resolution progress.
- Identify recurring issue patterns and drive root-cause analysis or process improvement initiatives
- Actively handle, investigate, and resolve L1 support tickets related to Oracle EBS applications.
WHAT YOU HAVE:
- 3+ years of experience supporting Oracle EBS R12
- Deep functional knowledge of Oracle EBS Finance modules (AP, AR, GL, CM, FA, iExpenses, iSupplier Portal), Oracle Projects, and AME.
- Demonstrate a good understanding of Oracle ERP architecture, application structure, and core business process
- Strong end user-facing communication skills — written and verbal, with the ability to translate technical issues for business audiences
- Hands-on experience with SQL for data investigation and ticket resolution support
- Experience with Oracle BI Publisher, including creating, modifying, and troubleshooting reports.
- Bachelor's degree in Computer Science, Economics, Information Systems, or a related field — or equivalent experience
AP Perks:
- Most cutting-edge technologies
- Opportunity to work with people who are at the top of their field
- Great culture and environment
- Competitive remuneration package. We reward excellence
- Referral bonus
- Career growth
- Collaborative learning environment
- Mentorship programs
- Professional training
About Authority Partners:
Authority Partners is a leading and global IT services company with over 28 years of experience, serving clients within the financial, healthcare, insurance, mortgage and technology sectors among many others. We are committed to building relationships with IT professionals who are dedicated, collaborative, and eager to learn and grow with us. We specialize in placement for long-term contract and permanent opportunities and helping our consultants achieve their career success.
Authority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.