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Responsibilities:
Education:
About Authority Partners:
Authority Partners is a leading and global IT services company with over 26 years of experience, serving clients within the financial, healthcare, insurance, mortgage, and technology sectors among many others. We are committed to building relationships with IT professionals who possess integrity, dedication, teamwork, and the desire to learn and grow with us. We specialize in placement for long-term contracts and permanent opportunities and helping our consultants achieve their career success.
Authority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.
Oracle EBS Application Support Analyst (L1/L2)
Remote, Latin AmericaWe are seeking an Oracle E-Business Suite Application Support Analyst to provide dedicated L1 and L2 support coverage for clients. This person will be the first point of contact for end-user issues, handling day-to-day troubleshooting, ticket management, and functional support across Oracle EBS Finance and/or Projects modules. The role requires strong communication skills, solid functional knowledge of Oracle EBS, and the ability to work independently within defined support processes.
Schedule: Monday–Friday, 7:30 AM–5:00 PM CST
Schedule: Monday–Friday, 7:30 AM–5:00 PM CST
Responsibilities:
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Serve as the first point of contact (L1) for end-user support requests via the ticketing system.
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Triage, prioritize, and resolve L1 issues, including access, navigation, and basic functional queries.
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Investigate and resolve L2 issues, including data discrepancies, configuration-related problems, and functional errors within Oracle EBS modules.
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Escalate complex or development-related issues to L3 per defined escalation procedures.
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Document issues, resolutions, and workarounds to build and maintain a knowledge base.
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Collaborate with business users to understand reported issues and provide timely updates.
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Participate in change management activities and follow SOX control requirements where applicable.
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Support user acceptance testing and assist end users during system updates or deployments.
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Track and report on ticket volumes, resolution times, and open items to management.
Qualifications:
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2–4 years of experience supporting Oracle EBS R12 in a functional support capacity.
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Solid understanding of Oracle EBS Finance modules (AP, AR, GL) and/or Oracle Projects.
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Ability to investigate and troubleshoot functional issues using SQL queries for data analysis.
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Familiarity with Oracle APEX interfaces from a user/support perspective is a plus.
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Experience working with a ticketing/ITSM system (ServiceNow, Jira, or similar).
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Strong written and verbal communication skills.
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Ability to work independently and manage multiple open tickets simultaneously.
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Experience working in a multi-developer or large Oracle support team environment preferred.
Education:
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Bachelor’s degree in Computer Science or a related field, or equivalent education and experience.
About Authority Partners:
Authority Partners is a leading and global IT services company with over 26 years of experience, serving clients within the financial, healthcare, insurance, mortgage, and technology sectors among many others. We are committed to building relationships with IT professionals who possess integrity, dedication, teamwork, and the desire to learn and grow with us. We specialize in placement for long-term contracts and permanent opportunities and helping our consultants achieve their career success.
Authority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.