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Production Support Engineer (.NET, Angular, Azure, SQL)
Sarajevo (Hybrid), or remote within CET time zoneWe are looking for a Support Engineer to join our Production Support team, responsible for supporting, maintaining, and enhancing multiple enterprise applications. In this role, you will provide L2 production support, ensuring application stability, availability, and performance across .NET-based and cloud-hosted systems. You will work closely with development, DevOps, QA, and infrastructure teams to triage and resolve incidents, support releases, and contribute to continuous improvement of operational processes. The ideal candidate is highly analytical, calm under pressure, and experienced in troubleshooting complex production environments while adhering to established SLAs, runbooks, and change management procedures.
Key Responsibilities:
Incident and Service Request Management
Application and Operational Support
Monitoring, Reliability, and Cloud Operations
Collaboration & Documentation
Required Skills & Qualifications:
Technical Skills
Soft Skills
Nice to Have
About Authority Partners:
Authority Partners is a leading global IT services company with over 25 years of experience, serving clients within the financial, healthcare, insurance, mortgage, and technology sectors, among many others. We are committed to building relationships with IT professionals who possess integrity, dedication, teamwork, and the desire to learn and grow with us. We specialize in placement for long-term contracts and permanent opportunities, and helping our consultants achieve their career success.
Authority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.
Key Responsibilities:
Incident and Service Request Management
- Provide L2 production support for multiple applications built using .NET Core, Angular, and MAUI
- Triage, analyze, and resolve production incidents and service requests within defined SLAs
- Perform detailed issue analysis using logs, monitoring tools, and application diagnostics
- Identify incident patterns and contribute to problem records and root cause documentation
- Manage incidents, problems, and service requests using ServiceNow (SNOW) and JIRA
- Support production deployments, hotfixes, and emergency releases when required
- Escalate unresolved or code-level issues to L3 or development teams with clear analysis and supporting evidence
Application and Operational Support
- Support the stable operation of existing applications without modifying source code
- Troubleshoot application behavior, configuration issues, and environment-related problems
- Execute pre-approved operational tasks, including configuration changes and environment validations
- Perform data validation and read-only or pre-approved SQL activities according to runbooks
- Support deployments by validating releases, performing post-deployment checks, and smoke testing
Monitoring, Reliability, and Cloud Operations
- Monitor application health, availability, and performance using Azure Application Insights and related tools
- Identify anomalies, performance degradation, or recurring issues and raise proactive alerts or problem tickets
- Support applications hosted in Microsoft Azure, with a focus on operational stability and uptime
- Assist DevOps teams during production releases and incident recovery activities
- Ensure compliance with operational procedures and change management policies
Collaboration & Documentation
- Communicate effectively with L3 support, development, QA, and infrastructure teams during incident resolution
- Participate in on-call rotations and provide production support coverage as required
- Document incidents, troubleshooting steps, workarounds, and known errors
- Proactively improve existing processes and support documentation.
- Escalate enhancement requests and non-support-related work to appropriate development teams
- Contribute to continuous improvement of L2 support processes and incident response quality
Required Skills & Qualifications:
Technical Skills
- Experience providing L2 application support for enterprise systems
- Strong troubleshooting skills for applications built on .NET and Angular stacks (support-focused)
- Experience analyzing logs, metrics, and traces using Application Insights or similar tools
- Ability to write and execute complex queries for data validation (no schema or code changes)
- Familiarity with Docker-based environments from an operational standpoint
- Basic operational knowledge of Microsoft Azure services
- Understanding of CI/CD processes from a release validation perspective
- Experience using ServiceNow (SNOW) and JIRA for ticket and incident management
- Ability to navigate Git repositories to review commits and diffs, correlating recent code changes with production incidents.
Soft Skills
- Strong problem-solving and analytical skills
- Ability to work calmly and methodically in a production support environment
- Clear written and verbal communication skills
- Strong attention to detail and adherence to support procedures
- Ability to prioritize incidents and manage multiple issues simultaneously
Nice to Have
- Experience supporting high-availability, production-critical applications
- Exposure to monitoring, alerting, and observability best practices
- Experience working in Agile or ITIL-based environment
About Authority Partners:
Authority Partners is a leading global IT services company with over 25 years of experience, serving clients within the financial, healthcare, insurance, mortgage, and technology sectors, among many others. We are committed to building relationships with IT professionals who possess integrity, dedication, teamwork, and the desire to learn and grow with us. We specialize in placement for long-term contracts and permanent opportunities, and helping our consultants achieve their career success.
Authority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.