Business Analyst
Sarajevo (hybrid), or remote within Bosnia and HerzegovinaYou will act as the analytical lead in a cross-functional squad, working closely with Product, Design, Engineering, and Data to ensure seamless, scalable, and high-converting flows. In addition to onboarding, you’ll contribute to related projects that improve the overall user lifecycle and digital experience.
This role requires someone with a strong understanding of complex user journeys and the ability to translate insights and needs into structured, executable solutions across interconnected systems.
Responsibilities:
- Lead discovery and documentation for digital onboarding initiatives across web and app
- Gather, analyze, and synthesize requirements from multiple stakeholders and customer insights
- Translate business needs into clear user stories, workflows, and acceptance criteria
- Map current and future-state onboarding journeys with a focus on reducing friction and drop-off
- Collaborate with Product, Design, and Engineering to ensure clarity and alignment from scope to delivery
- Facilitate workshops, reviews, and alignment sessions across multiple teams
- Monitor onboarding metrics and identify opportunities for continuous improvement
Requirements:
- 5+ years as a Business Analyst in digital or product-focused environments
- Proven experience working with onboarding, sign-up, or customer activation journeys
- Strong experience writing user stories and acceptance criteria in agile squads
- Skilled in process mapping, backlog grooming, and stakeholder facilitation
- Ability to work with data and insights to inform requirements and prioritization
- Excellent communication and documentation skills (clear, concise, actionable)
- Experience in hospitality, booking, e-commerce, travel, or marketplaces is a strong advantage
- Familiarity with tools such as Jira, Confluence, Miro, Figma, or similar
Preferred Qualifications
- Excellent communication and stakeholder management skills – You adjust your communication and working style to suit a wide range of stakeholders.
- Previous experience in platforms involving bookings, reservations, scheduling, or real-time availability management.
- Background in proptech, travel, airlines, hospitality, or marketplace products.
- Experience in mobile-first platforms, especially those involving bookings, scheduling or memberships.
- Experience with global/multi-language onboarding experiences
- Understanding of experimentation (A/B testing) and its role in product development
- Exposure to customer research methods and journey analytics
- Background working in complex, multi-brand digital ecosystems
- Strong problem-solving skills and ability to manage ambiguity in fast-paced environments
Education and Experience:
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Bachelor's degree in Business, Software Engineering, or Computer Science would be of great value, but if you’re passionate and have the experience that backs up your abilities, for us, talent outweighs degree every time.
AP Perks:
- Remote work
- Most cutting-edge technologies and modern workstations
- Opportunity to work with people who are at the top of their field
- Competitive remuneration package. We reward excellence
- Career growth
- Collaborative learning environment
- Professional training
About Authority Partners:
Authority Partners is a leading and global IT services company with over 26 years of experience, serving clients within the financial, healthcare, insurance, mortgage, and technology sectors, among many others. We are committed to building relationships with IT professionals who possess integrity, dedication, teamwork, and the desire to learn and grow with us. We specialize in placement for a long-term contract and permanent opportunities, and helping our consultants achieve their career success.
AP Testimony:
"At AP I have always had the privilege to work with people who support each other and share goals and passion for excellence. I got the opportunity to build my skills through various engagements, from a startup client to one of our largest accounts."
– Ena Durmisevic, Program Manager