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Delivery manager
Sarajevo (hybrid), or remote within Bosnia and HerzegovinaAuthority Partners is seeking a Delivery Manager to join our dynamic, global team as part of the PMO. This is a hybrid role that combines program leadership with Agile team facilitation. You will oversee client engagement, program planning, and delivery execution, while also supporting Agile teams as a hands-on leader.
In this role, you will ensure alignment between business goals, delivery teams, and stakeholders through effective communication, progress tracking, and continuous improvement initiatives.
We are seeking a results-driven leader who excels in complex environments, possesses a strong understanding of Agile and software development practices, and can drive both strategic program objectives and day-to-day delivery success.
Key Responsibilities
Program & Client Management
Agile Delivery Facilitation
What You Bring
Preferred Qualifications
Why Join Us?
About Authority Partners:
Authority Partners is a leading and global IT services company with over 25 years of experience, serving clients within the financial, healthcare, insurance, mortgage, and technology sectors among many others. We are committed to building relationships with IT professionals who possess integrity, dedication, teamwork, and the desire to learn and grow with us. We specialize in placement for long-term contracts and permanent opportunities and helping our consultants achieve their career success.
AP Testimony:
"At AP you will always receive a great attitude and willingness from our managers to meet you halfway in case of any personal problems. Whatever project you work on, you are always surrounded by professional and hardworking teammates. There are always great opportunities to learn new things ."
- Roman Levchyshyn, Software Engineer
If you want to learn more about Authority Partners’ selection and interviewing process, as well as our culture, we invite you to listen to our podcasts and watch our corporate video:
How to ace a Job Interview at Authority Partners? By Zerina Sulejmanovic Terzic, Head of Talent Acquisition Department
Authority Partners Corporate Video
Authority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.
In this role, you will ensure alignment between business goals, delivery teams, and stakeholders through effective communication, progress tracking, and continuous improvement initiatives.
We are seeking a results-driven leader who excels in complex environments, possesses a strong understanding of Agile and software development practices, and can drive both strategic program objectives and day-to-day delivery success.
Key Responsibilities
Program & Client Management
- Lead all client communications and act as the primary point of contact for program-level topics
- Drive program planning, coordination, and reporting to ensure timely and quality delivery
- Track and report on program-level KPIs, delivery metrics, budgets, and capacity utilization
- Identify and manage risks and issues at both team and program levels, escalating where necessary
- Coordinate project elaborations, SOWs, and support new project negotiation processes
- Align delivery teams and business stakeholders to program goals and ensure visibility of the overall roadmap
- Track and validate invoicing data and support operational efficiency
- Spot and capitalize on opportunities for business or program growth
Agile Delivery Facilitation
- Able to serve as a Scrum Master for one or more Agile teams, facilitating Scrum ceremonies and sprint planning
- Able to coach teams on Agile frameworks and guide them towards higher maturity levels
- Remove impediments that block the team’s progress and foster a culture of ownership and accountability
- Ensure backlog health, effort estimation, sprint progress, and time tracking are properly maintained
- Promote Agile values, iterative thinking, and continuous delivery across all levels of the organization
- Lead continuous improvement initiatives across the program and support Agile process adoption
- Collaborate closely with Product Owners, Tech Leads, and other delivery stakeholders
What You Bring
- 3+ years of experience leading IT projects and programs
- Proven experience in managing complex, multi-team Agile programs with international clients
- Strong knowledge of Agile methodologies (Scrum, Kanban, SAFe) and the software development life cycle
- Excellent stakeholder and client-facing communication skills
- Strong budgeting, reporting, and analytical skills
- Hands-on experience with JIRA, Azure DevOps or equivalent tools
- Fluency in English (written and spoken)
- Bachelor's or Master’s degree in Computer Science, Software Engineering, Information Technology, or a related field
Preferred Qualifications
- PMP, PMI-ACP, PSM, CSM, or similar relevant certifications
- Previous experience in a technical role (Software Developer, QA, or Technical Consultant)
- Experience with Agile coaching or process improvement initiatives
Why Join Us?
- Work with top-tier professionals in a globally distributed environment
- Opportunity to influence and drive delivery
- Competitive remuneration – we recognize and reward excellence
- Career advancement and personalized growth paths
- Access to mentorship, training, and professional development programs
- Collaborative, open, and learning-focused culture
About Authority Partners:
Authority Partners is a leading and global IT services company with over 25 years of experience, serving clients within the financial, healthcare, insurance, mortgage, and technology sectors among many others. We are committed to building relationships with IT professionals who possess integrity, dedication, teamwork, and the desire to learn and grow with us. We specialize in placement for long-term contracts and permanent opportunities and helping our consultants achieve their career success.
AP Testimony:
"At AP you will always receive a great attitude and willingness from our managers to meet you halfway in case of any personal problems. Whatever project you work on, you are always surrounded by professional and hardworking teammates. There are always great opportunities to learn new things ."
- Roman Levchyshyn, Software Engineer
If you want to learn more about Authority Partners’ selection and interviewing process, as well as our culture, we invite you to listen to our podcasts and watch our corporate video:
How to ace a Job Interview at Authority Partners? By Zerina Sulejmanovic Terzic, Head of Talent Acquisition Department
Authority Partners Corporate Video
Authority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.