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Senior QA Engineer (ServiceNow)

Remote, CET time zone

We are seeking a QA Engineer with hands-on experience in testing ServiceNow implementations. The ideal candidate will be responsible for designing and executing test plans to ensure the quality and functionality of ServiceNow modules including Incident, Change, Request, and CMDB.
Let us know if we caught your interest and apply! :)

Key Responsibilities:

  • Develop and execute comprehensive test cases and test scripts for ServiceNow workflows and customizations.
  • Perform functional, regression, integration, and UAT testing on ServiceNow modules.
  • Collaborate with developers, business analysts, and stakeholders to understand requirements and ensure test coverage.
  • Identify, document, and track defects using appropriate tools (e.g., Jira, ServiceNow).
  • Ensure compliance with quality standards and best practices for ServiceNow development and configuration.

Required Skills:

  • 3+ years of experience in QA with at least 1–2 years focused on ServiceNow testing.
  • Strong understanding of ITSM processes and ServiceNow modules.
  • Experience with automated testing tools for ServiceNow (e.g., ATF – Automated Test Framework).
  • Familiarity with Agile methodologies and sprint-based delivery.
  • Excellent communication and analytical skills.

Education:
  • Bachelor's degree in Computer Science, Software Engineering or related field would be of great value, but if you’re passionate and have the experience that backs up your abilities, for us, talent outweighs degree every time.
AP Perks:
  • Most cutting-edge technologies 
  • Opportunity to work with people who are at the top of their field 
  • Great culture and environment 
  • Competitive remuneration package. We reward excellence 
  • Referral bonus 
  • Career growth 
  • Collaborative learning environment 
  • Mentorship programs 
  • Professional training 
About Authority Partners:
Authority Partners is a leading and global IT services company with over 25 years of experience, serving clients within the financial, healthcare, insurance, mortgage and technology sectors among many others. We are committed to building relationships with IT professionals who possess integrity, dedication, teamwork, and the desire to learn and grow with us. We specialize in placement for long-term contract and permanent opportunities and helping our consultants achieve their career success.

Authority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.

AP Testimony:
"I started out as an intern at Authority Partners during my last semester of college and immediately felt welcomed and accepted as a family member. Upon graduating, I found myself in my first full-time opportunity working in a healthy environment with amazing people from whom I learn a lot. I am very grateful to be able to do something I enjoy while progressing professionally and personally." 
Emina Hadzic, QA Engineer

If you want to learn more about Authority Partners’ selection and interviewing process, as well as our culture, we invite you to listen to our podcasts and watch our corporate video 😉:

•    How to ace a Job Interview at Authority Partners? By Zerina Sulejmanovic Terzic, Head of Talent Acquisition Department
•    Authority Partners Corporate Video

Authority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.

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