Authority Partners is looking for a motivated and skilled Dynamics 365 F&O Support Consultant to be a part of a dynamic D365 consultancy services team.
Sounds interesting? Let us know and apply! 😊

Key responsibilities:

• Support D365 FO across multiple locations
• Support D365 FO AP, Procurement, AR & GL
• Liaise with business stakeholders including managing director level
• Perform analysis, setup, data conversion, user acceptance testing and key user training
• Work with different groups in the organization - specialist users/end users, consultants, developers, regional and central management;
• Perform Level 2 & Level 3 support tasks

Level 2 Support area:

• Perform Application, Batch, Event and Backup Monitoring
• Logic App Monitoring (ftp/share point, BYOD, Functional Apps)
• Ticket response and resolution
• Act as functional point of contact 
• Provide work around/solution to the user
• Ensure business process / business events are completed on time
• Create SOP documents and maintain Known Error Database
• Support UAT (Testing) as required subject to bandwidth availability

Release Management:

• Release co-ordination with D365 Application owners/PMs
• Schedule the release pipeline
• Release Decision based on Post Testing documentation produced by respective teams for the builds shared
• Participate in CAB meetings to discuss release scope and/or roadblocks if any
• Maintain checklist of build and release procedures, dependencies, and notification lists

Level 3 Support area: 

• Problem Management – Fixing issues/bugs related to AP, AR/GL and procurement
• Change Requests, Minor Enhancement, Production Fixes
• Participate in Change management, assess Risk and Impact
• Release management
• Service Level adherence & Reporting
• Providing root cause analysis (RCA)

What you have:

• At least 2-year relevant working experience with ERP systems is required
• Knowledge or will to dive in and learn the Dynamics D365 F&O modules
• Financial accounting knowledge would be an advantage
• Good technology knowledge i.e. MS Office, ERP systems
• Excellent written and verbal communication skills
• Ability to liaise with stakeholders on a global scale through multiple communication channels

Education: 

• Bachelor's degree in Computer Science, Software Engineering or related field would be of great value, but if you’re passionate and have the experience that backs up your abilities, for us, talent outweighs degree every time.

AP Perks: 

• Remote work
• Most cutting-edge technologies and modern environment
• Opportunity to work with people who are at the top of their field
• Great culture and environment
• Competitive remuneration package. We reward excellence
• Referral bonus
• Career growth
• Collaborative learning environment
• Mentorship programs
• Professional training

About Authority Partners: 
Authority Partners is a leading global IT services company with over 25 years of experience, serving clients within the financial, healthcare, insurance, mortgage, and technology sectors among many others. We are committed to building relationships with IT professionals who possess integrity, dedication, teamwork, and the desire to learn and grow with us. We specialize in placement for a long-term contract and permanent opportunities and helping our consultants achieve their career success. 

AP Testimony: 
"You will be encouraged and motivated to continue learning and growing, while being challenged to be better every day. And above all, they will value you as a human being no matter your nationality, race, or gender. AP is a great family to be a part of. " - Luis Alberto Estevez Tamares, Database Administrator 

If you want to learn more about Authority Partners’ selection and interviewing process, as well as our culture, we invite you to listen to our podcasts and watch our corporate video: 

•    How to ace a Job Interview at Authority Partners? By Zerina Sulejmanovic Terzic, Head of Talent Acquisition Department 
•    Authority Partners Corporate Video 

Authority Partners is an equal opportunity employer and is committed to providing a workplace that is free from all types of discrimination, as well as from abusive or offensive behavior and harassment.